Order Processing Time
Due to high demand, orders typically take 7-9 business days to process before shipment.
Shipping & Handling Rates
| Order Value (USD) | Ground (USD) |
|---|---|
| $0.00 – $99.99 | $19.50 |
| $100.00 – $249.99 | $24.50 |
| $250.00 – $499.99 | $39.50 |
| $500.00 – $749.99 | $59.50 |
| $750.00 – $999.99 | $79.50 |
| $1,000.00 – $1,499.99 | $104.50 |
| $1,500.00 – $1,999.99 | $139.50 |
| $2,000.00 – $2,999.99 | $189.50 |
| Over $3,000.00 | $249. |
Important Note
Personalized items may incur additional shipping charges as they are shipped directly from our production facility.Tracking Information
You will receive a tracking number for your order within 72-96 hours after your order is placed. Due to recent high order volume, there may be a slight delay in receiving your tracking number. If you have any questions about your order or tracking information, please contact us at info@sportzkits.com.Invoice
An electronic invoice (e-invoice) will be emailed to you immediately after your order is placed.Payment Methods
We accept all major credit cards and PayPal for your convenience.General Shipping
We ship by USPS or UPS of your choice.
All orders for Alaska, Hawaii, Puerto Rico, Guam or the U.S. Virgin Island may ship by customers’ choice of UPS or USPS due to high cost of shipping and customs. Please call us at +155-9392-9391 to place orders for Alaska, Hawaii, Puerto Rico, Guam or the U.S. Virgin Islands.
Shipping for Larger Items
Please request a quotation for shipping larger items such as, Kick Master Shields, Kicking Master Standing Kicking Bag, Body Foam Shields, Floor Mats, Training Weapons and products over 24 inches and longer in length.
Shipping Address
Shipping information cannot be changed once your order has been submitted. We apologize for any inconvenience, but we process orders very quickly and we hope that in the majority of cases our faster processing times work to your advantage.
Shipping Tracking Information
If you provided your email address when placing your order, we’ll send you an email with the tracking number(s) for your order when it is shipped. If you deleted or never received this email, please contact us and we’ll be glad to provide you with tracking information. Or login to your online account and review your orders placed online.
Summary of Shipping, Backorder, Sales Tax, and Satisfaction Policies
Key Points for Customers
- Same Day Shipping: Orders placed by 2:45PM Pacific Time Zone on business days will ship the same day.
- Backorders: If an item is backordered, it will ship as soon as it is available. The estimated arrival date may change. Your credit card will not be charged until the item ships. Backorders are not guaranteed; if unavailable, you will be notified by email and not charged.
- Sales Tax: An 10% sales tax applies to orders shipped to California addresses.
- 100% Satisfaction Guarantee: Products can be returned unused for a replacement or refund within 30 days of purchase if you are not fully satisfied.
- Contact for Backorder Questions: Call (559)392-9391 for more information about backorders.
International Shipping (Outside of the United States of America)
Please note that all international orders may be subject to import duties, taxes, and other customs fees imposed by your country’s regulations. These charges are not included in the price of the items or the shipping cost. Customers are responsible for any additional fees that may apply upon delivery. We recommend checking with your local customs office for more information on these charges before placing an order.
Stolen Package Policy
Once an order has been marked as “delivered” by the carrier, we are no longer liable for lost or stolen packages. This means that if your package is shown as delivered by the carrier but you have not received it, it is considered the recipient’s responsibility to locate the package.
We recommend taking the following steps if your package is missing after a marked delivery:
- Double-check the delivery address provided at checkout.
- Look around your property or building entrance, including porches, garages, or with neighbors who may have accepted the package on your behalf.
- Contact the carrier directly to inquire about the delivery details.
- Report the theft to local authorities if you believe the package was stolen.
We are happy to assist with any information needed to file a claim with the carrier, but we do not offer refunds or replacements for packages that are confirmed as delivered.