Last Updated: 01-06-2024
Overview
At SKL Global Sports USA, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our refund policy below to understand how we handle returns, exchanges, and refunds.
Returns
Eligibility for Returns
- Products must be returned within 7 days from the date of receipt.
- Products must be unused, in their original condition, and in the original packaging.
- A receipt or proof of purchase is required for all returns.
Return Process
- Initiate a Return: Contact our customer service team at info@sklsportz.com or +15593929391 to initiate a return. Please provide your order number and reason for the return.
- Shipping Instructions: Our customer service team will provide you with shipping instructions. You are responsible for paying the shipping costs for returning the item unless the return is due to our error (e.g., wrong or defective item).
- Return Shipment: Ship the item to the address provided. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost in transit.
Refunds
Processing Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- Approved Refunds: If your return is approved, we will initiate a refund to your original method of payment. The refund will be processed within 20 days.
- Partial Refunds: In some cases, only partial refunds are granted (e.g., items not in original condition, damaged, or missing parts for reasons not due to our error).
Late or Missing Refunds
If you haven’t received a refund yet, please check the following:
- Check your bank account or credit card statement.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank; there is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at info@sportzkits.com
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@sklsportz.com or +15593929391 for instructions.
Shipping Costs
- Return Shipping Costs: You are responsible for paying the shipping costs for returning your item unless the return is due to our error.
- Original Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.
Contact Us
If you have any questions about our refund policy, please contact us:
- By email: info@sportzkits.com
- By phone: +15593929391
Thank you for shopping with SKL Global Sports USA. We appreciate your business and are committed to providing you with excellent customer service.