Frequently Asked Questions
Do you have a store or physical address where we can visit?
Yes, a physical location is available for curbside pickup on weekdays by appointment only.
Please refer to the details below:
Address
38491 Fremont Blvd
Fremont, CA 94536
(Extra Space Storage)
Curbside Pickup Details:
- Pickup is available on weekdays by appointment only.
- To schedule a pickup, call us at +1-559-392-9391 (Monday – Friday, 9:00 AM – 6:00 PM).
- It will take 24 hours after the following business day for orders to be available for pickup.
- Pickup Hours:
- From Monday to Friday: 9:30 AM to 5:30 PM EST
- Saturday & Sunday: By appointment only.
How much time is required to process and receive an order?
The delivery time depends on the shipping method chosen during checkout and the distance to the destination. We generally process and ship orders within 24–48 hours of order confirmation. Once shipped, you will receive tracking information along with an estimated delivery time frame.
NOTE:
Shipments to U.S. Territories, PO Boxes, Military APO/FPO addresses, and international locations will take additional time.
Can I expedite my shipping?
Yes, expedited shipping options are available:
For Retail orders, please contact our office at +1-559-392-9391.
For Wholesale orders, expedited options such as FedEx and UPS Next Day Air can be selected during checkout, with applicable charges displayed.
Note: Orders must be placed before noon Eastern Time, Monday to Friday, to qualify for expedited shipping.
Do you ship internationally?
Yes, we ship to international addresses. For more details, please refer to the link to our International Shipping Policy.
Do you ship to military APO/FPO addresses or PO Boxes?
Yes, we make shipments to PO Boxes and Military APO/FPO addresses. These shipments use USPS Priority Mail.
Important: All foreign orders must be paid in U.S. currency.
What is the shipping cost of an order?
For Retail orders, our flat standard shipping rates are mentioned in the Shipping Policy which can be accessed on our website following the Link (Shipping Policy – SKL Global Sports USA).
Shipping costs for wholesale orders are based on the weight, package size, and final location. The final charges will be provided after invoicing.
Expedited Shipping for Retail Orders:
For details, call us at +1-559-392-9391.
Important:
Some carriers require an adult signature at delivery to ensure the safety of your order. If a package is returned to us due to failed delivery, we will contact you for further instructions.
Is the showroom available to come in and make walk-in purchases?
No, we don’t have a walk-in pickup at our showroom, but we do offer curbside pickup by appointment. If you would like to make arrangements for pickup, you may call us at +1-559-392-9391 between 9:00 AM and 5:30 PM, Monday to Friday. Your order will be available for pickup 24 hours after the next business day, Monday to Friday, between 9:30 AM and 5:30 PM.
Weekends: Only on appointment.
How do I reactivate a dormant wholesale account?
In case your wholesale account has not been used for a while, you’ll get an email to activate or register. You should check your spam/junk folders if you haven’t found it in the inbox.
Can I cancel my order?
Email us at info@sportzkits.com with your order number and the phrase “CANCEL” in the subject line if you need to cancel an order.
Note: Once the orders are shipped they cannot be canceled. In such cases, you must wait for delivery and reach out to us for further guidance.
What are your business hours?
Our customer care team is available during the business hours:
Monday to Friday: 9:00 AM – 6:30 PM
Saturday and Sunday: Available for pickup by appointment only.
Which payment options do you accept?
We accept the following cards at checkout:
- Visa
- MasterCard
- American Express
- Discover Card
- PayPal
If there is an issue with payment authorization, you will be notified during checkout. Successful orders are processed, and charges appear within 24-48 hours.
What steps should I take if I forget my password?
You can refer to our website and click to visit the page for retrieving a password through the feature password recovery. Alternatively, you may also contact us through +1-559-392-9391.
What do I do if a webpage like 1.75" belts does not load?
To ensure the best possible viewing experience, we encourage using updated browsers like Google Chrome, Microsoft Edge, or Firefox on a desktop computer. Mobile devices or tablets are not ideal.
Troubleshooting Instructions:
- Delete the cache and cookies in your browser.
- If the problem persists, please contact our Account Managers at +1-559-392-9391 for further support.
How is shipping cost determined for wholesale orders?
Wholesale shipping costs are based on the following criteria:
- Package size
- Weight
- Destination postal code (residential or commercial)
- Shipping charges are finalized after invoicing.
These are approximates of shipping charges. What the final shipping costs would be, will be based on above mentioned factors and whether or not an address is a residential location or a business. Using the provided details, we will identify and select the most efficient shipping method.
Please note that accounts will not be charged for shipping until the order has been invoiced.
What happens if a product has been sold out or unavailable?
Our website is a real-time inventory. Stock status is always up to date. If the item is not available, an approximate date of when it should be back in stock will be shown on the product page.
Will I Know if an Item is in Stock?
Our website at SKL Sportz uses a real-time inventory system. This will ensure that the availability of items in our warehouse is updated immediately as you shop with us. The availability status of each item is above the product price on our website.
If an item goes out of stock, once it is available for purchase, this application will show you when to expect the item; and if you want e-mail notifications about restocked items, all you need to do is hit the “Restock Alert/Notify Me” option and give in your e-mail address for that. You will automatically receive a notification as soon as the item is replenished in our inventory.
Orders with sale items that are sold out in your desired size or variant will not be reordered. If you need further information about a product, just let us know.
Inquiries. Write us here:
Email: info@sportzkits.com
Can I change an order once it's been submitted?
To update an order that’s already been submitted, contact our Customer Service Department as soon as possible:
- Phone: +1-559-392-9391
- Email: info@sportzkits.com
Our representatives are here to assist you during regular business hours.
Need more answers?
Contact us via email for more information at:
Our team remains committed to providing an exceptional customer service experience.